Catering Terms & Conditions

Catering Terms & Conditions

  1. Definitions:
  1. In these Terms and Conditions Penny Lane Catering ABN 33 625 048 580 means “Penny Lane Catering”.
  2. “The Customer” means the person, company or business booking the catering services of Penny Lane Catering.
  3. “Customer order” means email or tax invoice which Penny Lane send to the Customer regarding the cost of the food and service which the Customer is purchasing from Penny Lane.
  4. “Customer’s Event” means date on which the Customer requires the food and or service from Penny Lane Catering.


  1. Menu selection:
  1. Penny Lane Catering will supply to the Customer the food and or service, which the Customer has requested from Penny Lane in the Customer order.
  2. Penny Lane Catering can recommend the food portions from the menu based on the Customer’s instructions regarding the number of guests and the nature and style of the Customer’s event.
  3. Penny Lane Catering reserves the right to change menu items based on seasonal availability on consultation with the Customer.


  1. Quotations:
  1. Written quotations are valid for 2 weeks from the date of quotation.


  1. Catering numbers:
  1. Final guest numbers or portion sizes are not required at the time of booking (unless the booking is made 7 days prior to the date of the event). The Customer must confirm final guest numbers no later than 3 days prior to the event.
  2. The Customer is responsible for informing Penny Lane Catering of the number of guests at the Customer’s event for determining food amount. Penny Lane Catering is not responsible for insufficient quantity of food supplied for the event resulting from instructions received from the Customer.
  3. The Customer cannot decrease the number of guests for determining food quantity after confirmation of final numbers with Penny Lane Catering. Final guest numbers may be increased at Penny Lane Catering’s discretion. Additional charges may apply.
  4. Invoices are based on the final guest numbers or on the number of guests are catered for at the Customer’s event if this is higher. If the Customer decreases the quantity of food for an event after Penny Lane Catering has placed its own orders with suppliers for delivery of the Customer’s catering order, then the Customer will pay the quoted price to Penny Lane.


  1. Delivery & pick-up:
  1. Delivery and pick-up fees are included in the final quoted price.


  1. Staff:
  1. If the Customer orders service for the event, the number of staff and cost will be quoted at the time of booking.


  1. Breakages and damage:
  1. All breakages and/or loss of hired or service equipment supplied by Penny Lane Catering to the Customer are the responsibility of the Customer and breakages or loss of equipment will be charged to the Customer accordingly.


  1. Cancellations:
  1. If the Customer cancels the booking within 48 hours before the Customer’s event, Penny Lane Catering will charge the Customer a cancellation fee of 50% of the Customer order.
  2. If the Customer cancels within 24 hours of the event, Penny Lane will charge the Customer 100% of the Customer order.
  3. Penny Lane Catering will apply the cancellation policy at its own discretion


  1. Final invoice:
  1. Penny Lane Catering will issue the Customer with an invoice which is payable within 7 days of the date of issue of the invoice. Payment may be made by electronic funds transfer into Penny Lane Catering’s bank account, cheque or credit card.
  2. Penny Lane Catering reserves the right to charge interest at 5% per annum or the monthly equivalent on all outstanding balances from the day after which the payment of the invoice is due.
  3. Payments made by credit card will incur a credit card surcharge fee of 1.9% of the transaction price for visa or Mastercard and 2.6% for American express.


  1. Force Majeure:
  1. Penny Lane Catering will not accept any liability for the inability to provide catering pursuant to the Customer order due to strike, lockout, hostilities or any other circumstances outside the control of Penny Lane Catering.


  1. Confirmation
  1. Verbal/email confirmation of the quote by the Customer will be taken as acceptance of Penny Lane Catering’s Terms and Conditions.
  2. This Agreement will be governed by the laws of New South Wales.
  3. Penny Lane Catering and the Customer irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales.